Client Support Representative

Client Support Representative

Location: Grimsby, ON

Type: Full-Time in office

Compensation: Salary range of 45,000-50,000

The Client Support representative role provides clerical and administrative support to the agency including greeting clients, accepting payments, answering and placing phone calls. Use existing systems to complete daily work activities as required and provide support to agency staff within the office environment. In this role you will help support the day to day operations of the agency and providing excellent customer care. 

 Roles and responsibilities:

• Greet clients and direct them to the appropriate agency staff
• Act as primary telephone contact by receiving, redirecting callers and managing voicemail
• Obtain, verify and record client information as required
• Monitor incoming email and daily work lists and distribute appropriately
• Proactively contact clients for numerous follow-up activities
• Accept, process and deposit all payments
• Provide a full range of administrative support services including filing, faxing, photocopying, incoming/outgoing mail, courier service, order/purchase supplies and other support as require

Qualifications and Skills:

• Administrative Assistant program or administrative experience is an asset
• General Insurance License may be required (OTL)
• Customer service experience or related business experience is preferred
• Skilled in communication (verbal and written), strong interpersonal skills, organizational and time management skills
• Candidate must be comfortable in a technology dependent environment including proficiency with Microsoft Office
• The successful candidate shall be subject to a Criminal Record and Consumer History background check as a condition of employment.

 Performance of Core Functions: 

• Level of customer satisfaction as measured through client feedback
• Accuracy and attention to detail in all work
• Effectiveness of documentation of administrative practices and procedures
• Ongoing focus on personal and professional development

 Impact on the Organization: 

• Impact on organizations trust and reputation through accuracy
• Confidential information
• Client Support staff are the face of the organization to our clients

 Impact on the Client 

• Timely delivery of services and responses to client inquiries – once and done approach

Impact on Team/Staff Development 

• Effectiveness of working relationships with peers, agent and district management team Works cooperatively with others to accomplish objectives. 
• Achievement of targets set both team and individual

If you are ready to make an impact and looking for an opportunity within the Insurance sector we want to hear from you. Apply today.